How To Book & Send In Your Device:

• Please purchase the repair service you require

• Expedited Service can be selected on checkout under ‘Other 24 Hour Courier’ – this will push your repair to the top of the queue and upgrade your delivery method.

• On completed payment, you will receive our postal instructions

• Please act upon these instructions in full

• Once we receive your device, we will get started on the repair process

Receiving Your Device:

• Your device is identified and labelled

• Your device is then booked into our system where we keep a record of your name, the model of your device, serial number and the repair(s) carried out

The Repair Process:

• We will examine and diagnose your device before repair, to ensure the correct repair is carried out to for the specified fault(s)

• The repair is carried out within a specific time frame

• The device will undergo testing to ensure the repair was successful

Returning Your Device: 

• We will disinfect your device and package it, ready for dispatch

• Your device will be shipped using Tracked48 delivery via Royal Mail

• If another delivery method was selected on checkout, then we shall dispatch your device via your selected delivery method.

• When you receive your device and are satisfied with the repair, please kindly leave us some positive feedback

What Is Our Expedited Service:

• Your device is fast tracked from start to finish

• Shipping is upgraded from Tracked48 to Tracked24

• Expedited Service costs £20 and can be selected within the ‘Review Item and Postage’ section on checkout

Please Note:

• If for any reason your device cannot be repaired, or you cancel the repair once received, a fixed £20 diagnostic fee is applied – by purchasing this service, you agree to this

• Royal Mail’s Tracked24 and Tracked48 services will insure your device(s) up to £100

• Royal Mail’s Special Delivery service will insure your device(s) from £500 – £2500. This can be selected on checkout if preferred

• Expedited service is non-refundable

• We do not hold responsibility for any liquid induced faults

• We are closed on the weekends and all public holidays

FAQs:

• The stated price covers the repair and return shipping via Royal Mail’s Tracked48 service

• We aim to have all repairs done and dispatched the same day as received where possible. During busy periods some devices can take 1-2 days to repair and dispatch

• Our repairs carry a three month warranty period, which does not cover any physical or liquid damage or any tampering of the device post repair

• We have over 14 years experience in repairs of phones, tablets and laptops