About Us

Esource Parts is a small company with big ideas. We’ve been in the business of fixing tech problems for more than a decade and offer a parts supply for both wholesale and retail customers.

What sets us apart is our 360˚ focus: while our competitors are mostly focused on serving wholesalers and resellers, we don’t differentiate. We know there is a need for a quality service like ours and we offer it to anybody who wants it.

Our customers love us because they can count on us to deliver on our promises. We don’t hide our pricing, and you’ll always know what’s in inventory so when you order, you can have complete confidence that your item will arrive on time and as promised.

Payment

When you’re ready to pay, simply go to checkout. You’ll be able to select your payment method and review your order details, including your shipping address before you pay.

In most categories, credit cards, debit cards, Apple Pay, Google Pay, and PayPal are accepted. You’ll find the payment methods accepted by going to the Shipping and Payments section of the listing.

Shipping

Fast Free Shipping:

• Enjoy the convenience of free shipping on all orders. (Except batteries)
• Our standard shipping option ensures that your items are delivered to your doorstep within one to five business days under normal conditions.
• Orders are dispatched via trusted courier services to ensure your purchase arrives safely.

Expedited Shipping:

• Need your parts sooner? Expedited shipping options are available at checkout for an additional fee.
• Select expedited shipping at checkout if you require faster delivery of your items.

Order Cutoff Time:

• We value your urgency. Any orders placed before 3pm Eastern Standard Time (EST) will be shipped out the same day, ensuring that you receive your parts as swiftly as possible.

Order Tracking:

• Once your transaction is processed, we will provide you with a tracking number.
• With this tracking number, you can follow the journey of your package from our warehouse to your location.
• Tracking information may take a short while to be updated after your order has been dispatched.

Delivery Times:

• Our delivery times range from three to five business days under normal shipping conditions. Please note that these are estimated delivery times and actual delivery times may vary due to factors outside our control.

Accuracy of Shipping Information:

• It is crucial that you provide accurate shipping information upon checkout.
• Please double-check your shipping details to avoid any delays or losses.
• We are not responsible for any loss of mail due to incorrect shipping information provided by the customer.

Lost or Damaged Items:

• In the rare case that your package is lost by the courier, please contact us. We will work diligently with the courier service to resolve the issue.
• Any claims for damaged items must be reported to us within 48 hours of receipt.

We are committed to providing a smooth and hassle-free shipping experience. If you have any questions or need further assistance, please reach out to our customer service team. We are here to help!

Thank you for choosing Esource Parts —your trusted partner in mobile phone repair solutions!

Returns

Return Policy

At Esource Parts, customer satisfaction is our top priority. We take pride in the quality of our products and services, but we understand that sometimes things don’t work out. To ensure that you shop with confidence, we offer a hassle-free 30-day money-back guarantee.

30-Day Money-Back Guarantee:

• If you are not completely satisfied with your purchase, you may return it within 30 days of the receipt date for a full refund.
• To be eligible for a return, items must be in their original, unused condition, complete with all original packaging and accessories.

Free Return Shipping:

• We’ve got your back when it comes to returns. Esource Parts offers free return shipping, so there are no additional costs to you.
• To initiate a return and receive a free shipping label, please contact our customer service team.

How to Return an Item:

1. Contact Us: Reach out to our customer service team to start the return process. Please provide your order number and the reason for the return.
2. Shipping Label: Our team will provide you with a pre-paid shipping label for your return.
3. Pack & Send: Carefully pack the items in the original packaging and attach the pre-paid label to the package. Drop it off at the designated shipping carrier’s location.
4. Refund Processed: Once we receive your returned item and verify its condition, we will promptly process your refund. Refunds will be issued to the original payment method used at the time of purchase.

Please note that the refund process may take several business days to reflect on your account statement, depending on your financial institution.

For any questions regarding returns or if you need assistance with a product, our dedicated customer service team is here to provide support and guide you through the process.

Thank you for shopping with Esource Parts—where we strive to ensure that every customer is a happy customer!